For delivery operators
Contact us about Route Optima account setup, route optimization, trip creation, driver assignment, client portals, public tracking, or trip history.
Support
Support for Route Optima and RO Driver
Operators can contact us for platform questions. Drivers can contact support for RO Driver access, route visibility, notifications, and app issues.
For drivers
Contact driver support for RO Driver sign-in issues, route visibility, notifications, route updates, or delivery confirmation problems.
Include helpful details
Include your company name, your role, the device you are using, and a short description of the issue. Screenshots are useful when available.
FAQ
Common questions
Short answers for operators and drivers using Route Optima and RO Driver.
Who is Route Optima for?
Route Optima is for delivery companies, courier fleets, and logistics teams that manage their own drivers and daily routes.
How do drivers get access to RO Driver?
Drivers receive access through the delivery company they work with. If you are a driver and cannot sign in, contact support with your company name.
Can Route Optima handle changes after routes are planned?
Yes. Route Optima can update timings, adjust affected routes, or mark work for replanning when orders change after planning.
Can dispatch work manually when needed?
Yes. Dispatch can use optimized plans, create or edit trips manually, let the system assign drivers, assign drivers directly, or send offers to available drivers.
Can customers track their orders?
Yes. Orders can have a public tracking page for customers to view delivery status and submit a rating after completion.
Can business clients create their own shipments?
Yes. Delivery companies can create client organizations. Those clients can use their own portal to create shipments and view their delivery activity.
Does RO Driver replace navigation apps?
RO Driver shows the route and next stop, then can hand drivers into navigation for turn-by-turn directions.
What should I do if a route looks wrong?
Drivers should follow their company process and contact dispatch for live operational decisions. For app problems, email support with the route or trip details.
Can Route Optima be branded for our company?
Yes. RO Driver can use the operator's company identity in the driver app.