Privacy at Route Optima

Who we are

Route Optima is operated from Lebanon by the developer of the Route Optima platform and the RO Driver mobile app. For privacy questions, use the contact details at the end of this policy.

Who this policy covers

This policy applies to the Route Optima website, the Route Optima platform, and the RO Driver mobile app. Route Optima is used by delivery companies and courier fleets to optimize routes, dispatch drivers, manage client shipments, provide customer tracking, and run daily delivery operations.

Information we collect

Depending on how Route Optima is used, we may collect:

• Contact details, such as name, company, email address, and role.
• Account information needed to provide platform or app access.
• Operational data provided by an operator, such as orders, stops, routes, trips, drivers, vehicles, client organizations, customer accounts, and delivery instructions.
• Driver app data, such as trip status, stop progress, location updates during active work, notifications, and proof of delivery details.
• Customer tracking and feedback data, such as public tracking page activity, delivery status, ratings, and submitted feedback.
• Technical data, such as device type, app version, browser type, IP address, logs, and error reports.
• Website contact form details, such as name, company, email address, role, and inquiry message when you submit our contact form.
• Messages sent to us through email or support requests.

How we use information

We use information to:

• Provide route optimization, dispatch, driver app, client portal, customer tracking, and operational dashboard features.
• Keep routes and trips updated when orders, drivers, or operating conditions change.
• Show operators live fleet status, trip history, proof of delivery, and items that need attention.
• Help drivers receive routes, trip offers, route updates, navigation details, and delivery confirmation tasks.
• Allow client organizations to create shipments and view their own delivery activity.
• Allow customers to view public order tracking and submit delivery ratings when enabled.
• Respond to support requests and operator inquiries.
• Protect the service, troubleshoot issues, and improve reliability.
• Comply with legal obligations when required.

Location data

RO Driver may use driver location while a driver is working, depending on the operator's setup and device permissions. Location data helps dispatchers see route progress, assign nearby work, estimate timing, and respond to delivery issues. Drivers can manage app permissions through their device settings.

Proof of delivery

Operators may configure RO Driver to collect proof of delivery details such as photos, signatures, notes, timestamps, and completion status. These records help operators confirm what happened at each stop and support customer service.

How we fit your delivery company

Delivery companies using Route Optima decide how driver, customer, and shipment data is used for their operations. Those companies are usually the data controller for operational records. We provide the software and process data on their behalf to run routes, dispatch, tracking, and the driver app.

How information is shared

We do not sell personal information. We may share information with the delivery company using Route Optima, with service providers that help us operate the platform (such as cloud hosting, database, authentication, notification, and website form providers such as Tally), or when required by law. Drivers should contact their delivery company for questions about company-specific operational data and policies.

Data retention

We keep information for as long as needed to provide the service, support operators, maintain operational records, and meet legal or security requirements. Retention periods may vary based on the operator's settings and business needs.

Security

We use administrative, technical, and organizational measures designed to protect information. No system can be guaranteed to be completely secure, but we work to keep access limited to people and systems that need it.

Your choices

You may contact us to ask about access, correction, deletion, or other privacy requests. Some requests may need to be handled through the delivery company that controls the operational data in Route Optima.

Deleting your data

Drivers can email support@routeoptima.com to request deletion of RO Driver account data. Operators can email hello@routeoptima.com. We may need to verify your identity or coordinate with the delivery company that manages your account. Some operational records may be kept by the delivery company or for legal, security, or backup reasons for a limited time.

Privacy requests

To help us review a privacy request, include your name, email address, company name if applicable, whether you are an operator, driver, client, or delivery recipient, and the request you want us to review. We may need to verify your identity or direct operational-data requests to the delivery company that controls the relevant account.

Children

Route Optima and RO Driver are intended for business use and are not directed to children.

Changes to this policy

We may update this policy as our services change. If the changes are material, we will take reasonable steps to notify operators or update this page.

Contact

Route Optima · Lebanon
Operators: hello@routeoptima.com
Drivers: support@routeoptima.com